What to do if I encounter problems using the app?
For users who have been issued e-Study Buddy accounts by your school, along with ebooks, if you encounter issues in the use of the app, please contact:
- Your issuer for account-related matters eg username & password
- For technical issues related to functioning of the e-Study Buddy App, please select 'e-Study Buddy Academic' when submitting
* You will NOT be able to change your password using the Change The Password feature on the e-Study Buddy homepage ( https://www.mindstretcher.com/e-studybuddy/ )
For technical matters, please provide the following in the message box along with description of the problem
- Name of School
- Your assigned e-Study Buddy account username
- Your Student name
- Class
Please also provide valid email for correspondence with support.
NOTE: THE KNOWLEDGEBASE ARTICLES ARE NOT VIEWABLE WHEN YOU HAVE OPENED CONTACT FORM ON MOBILE DEVICES.